BOOKING AND PAYMENT POLICIES
- All lesson reservations must be paid in full at the time of booking.
- Rental vouchers & equipment and/or lift tickets must be picked up in advance of lessons. Please allow enough time in order to be on schedule for your lesson.
- Any schedule changes/cancellations with more than 12 weeks’notice of your reserved lesson will incur a ￥ One-third of the course fee administration fee.
- No refunds will be issued for cancellations inside 12 weeks of your reservation, however, we would be happy to reschedule the lesson (if possible) for a ￥ 6,000 administration fee per lesson.
- No refunds will be issued for missed lessons.
- All rates are in Japan dollars and applicable taxes are added and noted on booking confirmations.
- Dates, times and prices may be subject to change without notice.
- Some restrictions may apply.
As a standard policy, Pass Sports School follows the booking and payment policies outlined above. However, there are modifications to this policy due to the impacts and circumstances surrounding COVID-19. We want to ensure all guests are able to purchase with confidence.
The following policies and procedures will be in place for Sport School programs/lessons for cancellations/refunds for the winter 2024-25 season:
- If lift access is fully closed for purchased dates, We will adjust the class date to complete the class days.
- If a documented and verifiable government travel restriction prevents a guest from being able to travel to Resorts for the all period of class days, guests receive a full refund.
- If lift access is open, but the guest is unable to travel for any other reason, our standard policy applies.